Osver Fernandez Valverde

Professional Summary

Bilingual professional with a multicultural background, born in Costa Rica and raised in Michigan. Experienced in education, leadership, customer service, and corporate operations. Proven ability to lead teams, support sales operations in regulated environments, and deliver structured instruction to diverse learners. Strong communicator with experience supporting stakeholders across North America.

Work Experience

• Teach adult and child learners in intensive spoken-English programs.
• Deliver curriculum-aligned lessons while adapting strategies to individual needs.
• Support students with special educational needs through tailored approaches.
• Plan daily lessons and submit structured activity planners.

• Provide direct support to Sales Representatives across North America.
• Manage orders, discounts, returns, exchanges, and account changes.
• Communicate with doctors, labs, hospitals, and vendors regarding product compatibility.
• Assist clinicians with component selection for surgical procedures.

• Led and coached a 15-member team in a regulated collections environment.
• Managed schedules, overtime, vacations, QA, and performance plans.
• Handled escalations and delivered weekly performance reports to corporate leadership.
• Built operational reports using Excel and Power BI.

Education

• Systems Engineering (Incomplete) — Universidad Internacional San Isidro Labrador, Costa Rica
• Liceo Unesco — Pérez Zeledón, Costa Rica
• West Middle School — Ypsilanti, Michigan, USA
• Estabrook Elementary School — Ypsilanti, Michigan, USA

Languages

• English — C2 (Native-level proficiency)
• Spanish — Native

References

• Isaac Aguilar Cascante — Direct Manager, Bill Gosling Outsourcing • +506 8620 2158
• Stephanie Corrales — Direct Supervisor, Straumann Group • +506 8642 6717
• Jorge Carballo — Direct Coach, Intensa SA • +506 8872 9822